Warranty Assured

In case of faulty products, we have an upstanding warranty and claim procedures to make sure that your requirements are met in minimum time loss as possible. Most of our suppliers are based locally, so we assure you that we can arrange the best possible warranty claim service, provided that the following conditions are met.


  • Warranty is only applicable to the extent of the supplier’s warranty & terms and conditions.
  • Warranty is only applicable to the extent of the period mentioned against each product in the invoice.
  • During Claims, the packaging with serial numbers must be intact.
  • Warranty is only applicable to manufacturing defects.
  • Any physical damage will not be covered by the warranty.
  • Warranty is only applicable to the extent of the proof of purchase produced. If no such proof exist, warranty cannot be claimed.


  Store Pick up

In case your requirements supersede what, the local market has to offer, we will provide you with assistance to meet these requirements. We will step up to cross horizons to locate and satisfy these requirements. Provided that the following conditions are met.


  • Pay with Cash or Card in MyMars.lk Store
  • Any payment made to receive Personalized Orders is non-refundable.
  • You need to visit MyMars.lk store and pick the product


  Pre-order - Store Pick up

In case your requirements supersede what, the local market has to offer, we will provide you with assistance to meet these requirements. We will step up to cross horizons to locate and satisfy these requirements. Provided that the following conditions are met.


  • 100% full Payment is required.
  • Payment to be made directly into our bank account for which details will be provided on request.
  • You need to visit MyMars.lk store and pick the product


  Pre-order - Home Delivery

To further facilitate your access to your needs, we offer to deliver to meet your requirements straight to where you live within Sri Lankan Borders. We have so far even reached our valued customers in Jaffna. We assure you that we are willing to undertake delivery to any part of Sri Lanka provided that the following conditions are met.


  • 100% full Payment is required.
  • Payment to be made directly into our bank account for which details will be provided on request.
  • Delivery is outsourced to a dedicated courier.
  • Courier charges will be added.


  Cash on Delivery

To further facilitate your access to your needs, we offer to deliver to meet your requirements straight to where you live within Sri Lankan Borders. We have so far even reached our valued customers in Jaffna. We assure you that we are willing to undertake delivery to any part of Sri Lanka provided that the following conditions are met.


  • Delivery is outsourced to a dedicated courier.
  • Courier charges (based on your location) and 4% of bill amount will be added